§ 1 — Scope and Definitions

1. These Terms and Conditions (AGB) govern all contractual relationships between MONÓ. Contemporary Men's Studio GmbH (hereinafter "Provider") and its customers (hereinafter "Client"). The version valid at the time of booking shall apply. Deviating terms of the Client shall not apply unless expressly confirmed in writing by the Provider.

2. A Client is any natural or legal person who uses the Provider’s services.

3. In most cases, Clients are consumers within the meaning of § 13 of the German Civil Code (BGB), i.e., individuals using the services for personal, non-commercial purposes. If the booking is made on behalf of a company or for professional purposes, the Client is deemed to be a business customer in accordance with § 14 BGB.

4. Individual agreements take precedence over these general terms where applicable.

 
 
§ 2 — Subject Matter of the Contract and Booking

1. Clients can select and book services offered by MONÓ. Contemporary Men's Studio GmbH via the Alteg.ioonline booking system. By clicking the "Complete Booking" button, the Client submits a binding offer for the selected services.

2. The Client may revise the entered data at any time before finalizing the booking. Agreement to these Terms and Conditions is required and must be confirmed by checking the appropriate box.

3. After completing the booking via Alteg.io, the Client receives an automatic email confirmation. Upon receipt of this confirmation, the contract is considered legally concluded.

4. MONÓ. Contemporary Men's Studio GmbH communicates with Clients regarding bookings exclusively via email or the booking system. No telephone confirmations are made.

5. The Client may save or print the contract. The Provider stores booking data in accordance with applicable data protection regulations.

6. The contract language is German.

 
 
§ 3 — Execution of the Contract and Start of Treatment

1. Services are provided only based on a confirmed booking via Alteg.io. No separate written contract is required.

2. Before the first treatment, the Client is required to fill out a medical history form (Anamnesebogen) in paper form at the studio.

3. The Client provides written consent to the processing of health-related data in accordance with GDPR (DSGVO) when completing the form.

4. Treatment will only be performed if no medical contraindications are identified based on the form and professional assessment.

5. The Client confirms before treatment that:

   • they have received sufficient information about the treatment, risks, and required preparation,

   • they have understood all pre- and post-treatment recommendations,

   • they consent to the treatment voluntarily.

 
 
§ 4 — Contract Duration and Cancellation Policy

1. Each contract refers to a specific service or package and ends upon full performance by both parties.

2. Cancellations are free of charge if made at least 24 hours before the scheduled appointment. Cancellations can be submitted via Alteg.io, by email, or through the studio’s official social media channels.

3. If a cancellation is made less than 24 hours before the appointment, the Provider reserves the right to charge 50% of the treatment fee, unless the Client provides valid proof of a justified reason (e.g., illness).

4. No-shows without prior cancellation will be charged 100% of the booked service.

5. If the Client is more than 15 minutes late, the appointment may be considered forfeited and treated as a no-show.

6. In case of illness or other valid reasons, cancellation fees may be waived upon submission of appropriate documentation.

7. The Provider reserves the right to cancel or reschedule appointments due to technical, medical, or operational reasons. In such cases, Clients will be informed promptly and offered an alternative appointment.

 
 
§ 5 — Scope of Services and Obligations of the Parties

1. The Provider offers laser hair removal treatments as described on the website and in the booking system.

2. Treatments are carried out by qualified professionals using certified equipment in compliance with hygiene regulations.

3. MONÓ. Contemporary Men's Studio GmbH reserves the right to make technical or procedural changes to the services provided that do not affect already confirmed appointments.

4. The Client agrees to provide complete and truthful information in the medical form and to follow the instructions of the staff before, during, and after the treatment.

5. The Provider has the right to refuse treatment if:

   • medical contraindications are present,

   • required information is missing,

   • or the treatment is deemed professionally unsafe.

6. Changes to the booked service (e.g., treatment area or package) are only possible by mutual agreement and subject to availability. Such changes may affect the price or duration.

7. Appointment scheduling is managed via Alteg.io, with whom a data processing agreement is in place pursuant to Article 28 of the GDPR.

 
 
§ 6 — Prices and Payment Terms

1. All prices are stated in euros and include applicable VAT. Prices are visible on the website and in the booking system.

2. Payments may be made:

   • online via the payment provider Stripe,

   • or on-site at the studio, by cash or card.

3. Online payments are processed securely via Stripe. MONÓ. Contemporary Men's Studio GmbH does not store any credit card or banking information.

4. Upon successful payment, the Client receives an automatic confirmation by email.

5. Prepaid appointments are non-refundable in the event of a no-show without proper cancellation.

6. Promotions and discounts are valid only during the specified period and cannot be applied retroactively.

7. Invoices can be provided electronically upon request.

 
 
§ 7 — Liability

1. The Provider is liable for damages only in cases of intent or gross negligence, or if life, body, or health has been harmed.

2. In the case of slight negligence, liability is limited to the breach of essential contractual obligations (cardinal obligations), and only for foreseeable and typical damages.

3. The Provider assumes no liability for:

   • incomplete or incorrect information provided by the Client,

   • failure to follow instructions or recommendations,

   • individual body reactions beyond the Provider’s control.

4. The Provider makes no guarantees about specific outcomes of the treatment, as results vary depending on individual physiology.

5. In case of doubt, Clients are encouraged to consult a medical professional before proceeding with treatment.

 
 
§ 8 — Promotions and Special Offers

1. The Provider may offer time-limited promotions, discounts, or other special offers. The terms of these offers are published separately.

2. Promotions are valid only during the stated period and cannot be applied retroactively to existing bookings.

3. The Provider reserves the right to modify or end such offers at any time without prior notice.

 
 
§ 9 — Data Protection

1. The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and other applicable legal provisions.

2. Data is collected and used solely for the purpose of fulfilling contractual obligations, managing bookings, and ensuring safe service delivery.

3. Bookings are processed via Alteg.io, with whom a data processing agreement is in place. Online payments are processed via Stripe in accordance with their data protection policies.

4. For more detailed information, please refer to our Privacy Policy available at:
   https://www.monó.com

 
 
§ 10 — Applicable Law and Jurisdiction

1. All legal relationships between the Provider and the Client are subject exclusively to the laws of the Federal Republic of Germany. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

2. If the Client is a business customer or has no general place of jurisdiction in the EU, the place of jurisdiction is Munich, Germany.

 
 
§ 11 — Final Provisions

1. By submitting a booking, the Client confirms their binding acceptance of these Terms and Conditions.

2. The Client agrees to provide truthful information concerning their health.

3. The Client confirms they have read and understood the pre- and post-treatment recommendations and voluntarily consent to the treatment.

4. Should any individual provision of these Terms prove to be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid clause shall be replaced by a valid one that best reflects the original purpose.